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Banfield Pet Hospital

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 260 Google reviews · How we rank ›

3.5(260) 61 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
Banfield Pet Hospital
Services
General & Wellness Veterinary Care, Veterinary Dentistry, Veterinary Surgery
Reviews
260

What recent reviews say

Banfield draws strong loyalty from owners who value weekend access and puppy plans, with several praising staff warmth and thoroughness. Yet billing opacity and front-desk friction dominate recent complaints. Reviewers cite surprise charges for dental work, unclear medication coverage limits, and mandatory drop-off policies that vary by location. Long-term members report a decline in care consistency, with at least one describing an undiagnosed cancer mass during a wellness exam. The chain's corporate ownership and pricing practices frustrate owners who prefer local transparency.

Recent shift: Mixed signals: positive five-star reviews cluster 2–5 months ago (puppy plans, staff warmth); one-star complaints (billing, staff rudeness, exam quality) spread from one month to four months ago, suggesting recurring frustration rather than a sharp recent decline.

Praised for
  • friendly and welcoming staff
  • thorough care and genuine attention
  • convenient weekend availability
  • affordable wellness plans for puppies
  • experienced with complex cases
Watch-outs
  • poor front desk communication and rudeness
  • lack of transparent pricing and hidden costs
  • inconsistent exam quality and care
  • confusing wellness plan terms and limitations
  • medication refill barriers and frustration
friendly-front-deskexpensivepoor-communicationtransparent-pricingthorough-examscaring-bedside-mannerbilling-issuesknowledgeable-vetscompassionate-staff
Best for: Pet owners seeking convenient weekend appointments and budget-conscious puppy care packages.
Think twice if: Billing transparency and consistent exam quality are priorities; reviews flag surprise costs and medication access delays.

Strengths

  • Seven-day weekend and after-hours availability
  • Affordable puppy wellness plans with included DNA screening
  • Established location with long-term client base
  • Handles complex medical cases including cancer diagnosis

Worth knowing

  • Dr. Kelly noted for persistence with paperwork and USDA systems during pet relocations
  • Dental digital x-ray available
  • Puppy plan includes DNA panel through Wisdom
  • Staff members Lavie and Laura mentioned by name in reviews
  • Wellness plan requires explanation of medication coverage thresholds by weight
  • Drop-off appointment policy varies inconsistently between locations

What reviews say by service

General & Wellness Veterinary Care
Praised for preventive care and wellness exams; criticized for missing cancer diagnosis during routine wellness visit.
Veterinary Dentistry
Digital x-ray available; complaints of unclear pricing before tooth extraction and surprise costs for follow-up extractions.
Veterinary Surgery
Spaying, neutering, and general surgery offered; one reviewer reported vet declined cancer surgical removal and referred outside.
Emergency & Urgent Care
Limited evidence; rated 3.5 overall against category average of 4.57 for emergency-vet.
Exotic & Avian Vet Care
Claimed as a directory category; no review text supports strong evidence of exotic pet care.
Equine & Large Animal Vet
Claimed as a directory category; no review text supports evidence of large animal care.

How it compares

  • Rated 3.5 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 6
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
131
4
26
3
10
2
20
1
73

Common questions

Are weekend appointments available?
Yes. One reviewer noted appreciation for weekend availability and stated appointments are available on weekends.
Do you offer puppy wellness plans?
Yes. Banfield offers an affordable puppy plan covering vaccinations for the first year and includes a DNA panel through Wisdom.
What happens to wellness plan fees if I cancel mid-year?
According to one reviewer, the remaining annual balance remains due even after cancellation, regardless of whether care is sought elsewhere.
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Last updated 2026-07-08