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Banfield Pet Hospital

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 193 Google reviews · How we rank ›

3.5(193) 61 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
Banfield Pet Hospital
Services
General & Wellness Veterinary Care, Veterinary Surgery, Emergency & Urgent Care
Reviews
193

What recent reviews say

Long-term clients report quality care and strong wellness programs, but recent experiences reveal serious rifts. Several reviewers describe refusal of routine services unless their nervous pets were sedated, disputes over plan coverage, and doctors allegedly pressuring unnecessary medications. Some praise individual vets for compassion during emergencies, while others condemn staff attitudes as rude and dismissive. Appointment availability has improved, but communication gaps and inconsistent care remain persistent issues.

Recent shift: Sentiment has declined sharply in recent months. Long-term clients (5+ years) who previously praised the clinic now report significant quality drops, staff rudeness, and aggressive upselling. Several recent reviews (last 2-3 months) cite systemic issues including vet refusals to handle anxious pets, communication breakdowns, and inconsistent care. One reviewer noted staffing challenges with vets traveling from other locations.

Praised for
  • compassionate care for seriously ill pets
  • comprehensive exams and wellness guidance
  • friendly and knowledgeable staff
  • good wellness plan options
Watch-outs
  • refusal to handle anxious pets without sedation
  • aggressive upselling of unnecessary medications
  • poor communication and condescending staff
  • inconsistent vet quality and care standards
  • difficulty getting appointments and long wait times
compassionate-staffknowledgeable-vetslong-wait-timesexpensiverushed-appointmentspoor-communicationcaring-bedside-mannerhard-to-get-appointmentbilling-issues
Best for: owners seeking structured preventive care and wellness plans for healthy pets
Think twice if: your pet is anxious or scared at vet visits; several reviews report refusal of routine care without mandatory sedation

Strengths

  • wellness and preventive care packages
  • comprehensive exams and health guidance
  • available 7 days a week
  • experienced with serious illnesses and emergencies

Worth knowing

  • Dr. Ramos gave comprehensive wellness exams
  • Dr. Rodriguez praised for compassionate care during lymphoma diagnosis
  • Dr. Miller and Dr. Rodriguez each criticized for upselling and poor bedside manner
  • multiple reviewers report staff claiming nervous pets are 'aggressive' to avoid handling them
  • wellness plans cover preventive care, vaccines, parasite prevention, and (according to phone rep) some radiographs, but coverage disputes with doctors reported
  • appointment delays of 3+ days reported for sick pets; availability has improved recently but phone hold times over 15 minutes common

What reviews say by service

General & Wellness Veterinary Care
comprehensive exams praised by some; others report staff dismissal of pet history and condescending attitudes during checkups
Veterinary Surgery
spaying and neutering offered; reviews focus on preventive care rather than surgical outcomes
Emergency & Urgent Care
veterinarians reported to be attentive and compassionate during serious illness (lymphoma, end-of-life concerns), but appointment delays and refusal of urgent advice noted
Veterinary Dentistry
digital X-rays available; disputes over pre-operative protocols and upselling of additional procedures reported

How it compares

  • Rated 3.5 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 8
Review volume 99
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
104
4
14
3
8
2
10
1
57

Common questions

Does Banfield offer weekend or evening care?
Yes. The Central Park location publishes hours for 7 days a week.
What does a wellness plan cover?
Their website lists preventive care packages including comprehensive wellness exams, dog and cat vaccinations, heartworm prevention, tick/flea prevention, and parasite treatment. One reviewer's $80/month plan included all these, though plan tiers vary and disputes over coverage (e.g., radiographs) have occurred.
How long does it take to get an appointment?
Recent reviews report waits of 3+ days for sick pets and difficulty reaching the clinic by phone (15+ minute hold times common). However, one reviewer noted availability has improved recently.
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Last updated 2026-07-08