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Broadway Estates Veterinary Clinic

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 178 Google reviews · How we rank ›

4.3(178) 79 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareEmergency & Urgent Care
Broadway Estates Veterinary Clinic
Services
General & Wellness Veterinary Care, Emergency & Urgent Care
Reviews
178

What recent reviews say

Most visits deliver skilled, caring care across a broad range of services. The team's patience with anxious animals and attention to detail in diagnosis earns repeated loyalty. That said, two doctors have drawn separate complaints about impatience and poor bedside manner, and one caller reported unreturned calls and a privacy slip-up that hint at organizational gaps.

The clinic's strength lies in vets like Dr. Russell, Dr. Boehm, and Dr. Phil, who reviewers describe as attentive and kind. Staff members Amanda, Yanna, and Alexis earned specific praise for their gentle handling and knowledge. Services span wellness, dentistry, surgery, and diagnostics, all accessible in one location.

Praised for
  • compassionate, patient staff
  • knowledgeable vets
  • thorough diagnostics and problem-solving
  • gentle with anxious or nervous pets
  • convenient one-stop services
Watch-outs
  • communication lapses (unreturned calls)
  • professionalism concerns with specific doctors
  • data privacy incident
compassionate-staffgentle-with-animalsknowledgeable-vetscaring-bedside-mannergood-with-anxious-petsthorough-examsclean-facilityfriendly-front-deskfollow-up-care
Best for: Owners of anxious or nervous dogs and cats who value attentive, unhurried care.
Think twice if: Experiences with Dr. Williams and Dr. Shalini Shashidhara have been inconsistent; ask which vet you'll see. Communication delays on callbacks and one data privacy incident suggest occasional operational friction.

Strengths

  • diagnostic expertise and problem-solving
  • staff genuinely patient with anxious pets
  • multiple doctors and staff, several highly regarded
  • comprehensive services in one clinic

Worth knowing

  • Named vets praised: Dr. Russell, Dr. Boehm, Dr. Phil
  • Named staff praised: Amanda, Yanna (Yaana), Alexis
  • Dr. Williams and Dr. Shalini Shashidhara drew separate complaints about impatience and professionalism
  • One caller reported unreturned callbacks
  • One patient accidentally received another pet's prescription information via email
  • One manager waived office visit and bloodwork fees to de-escalate a professional dispute

What reviews say by service

General & Wellness Veterinary Care
Wellness exams, vaccinations, and routine care praised for attentiveness and care; one report of impatient exam experience.
Veterinary Surgery
Soft-tissue surgery and spay/neuter mentioned positively for skill and patient comfort, though not extensively detailed in reviews.

How it compares

  • Rated 4.3 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 56
Review volume 98
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
137
4
10
3
5
2
3
1
23

Common questions

Do they have dentistry on-site?
Yes. Reviewers mention teeth cleaning services and the clinic lists dentistry among its offerings.
Are they open seven days a week?
Google shows they publish opening hours for 7 days, indicating they operate daily.
Which doctors should I request?
Reviewers consistently praise Dr. Russell, Dr. Boehm, and Dr. Phil for kindness and attentiveness. Avoid Dr. Williams and Dr. Shalini Shashidhara if possible, based on professionalism complaints.

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Last updated 2026-07-08