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Chewy Vet Care 9+Co

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 272 Google reviews · How we rank ›

4.8(272) 86 composite score See reviews on Google ✓ Verified
Low-Cost / Affordable Vet CareGeneral & Wellness Veterinary CareVeterinary DentistryVeterinary Surgery
Chewy Vet Care 9+Co
Services
Low-Cost / Affordable Vet Care, General & Wellness Veterinary Care, Veterinary Dentistry
Reviews
272

What recent reviews say

Most visits leave owners impressed by the staff's warmth and the vets' careful attention to both pet comfort and owner peace of mind. Staff members like Dr. Johnson, Dr. Todd, Dr. Robb, Amanda, and Shannon earn repeated praise for making nervous pets feel welcome. The clinic keeps polaroid records of patients and provides detailed written aftercare summaries.

However, one critical review documented serious harm from gabapentin without adequate side-effect counseling, a bacterial infection from incorrect wound care (wrapping instead of airing), and slow responses to follow-up concerns. The owner also reported feeling disrespected by front desk staff. Multiple reviewers note pricing feels high relative to the low-cost category, though insurance can offset costs.

Recent shift: One serious complaint (reviewed, reimbursed, and publicly acknowledged by management) now sits among 272 total reviews, including staff response and owner follow-up. The clinic's rating remains 4.8, suggesting the harm was isolated but not overlooked by reviewers.

Praised for
  • gentle handling of anxious pets
  • knowledgeable and communicative vets
  • friendly, attentive staff
  • clear cost and treatment explanations
  • quick appointment availability
Watch-outs
  • high costs despite low-cost positioning
  • delayed response to concerns
  • poor communication about medication side effects
  • unprofessional front desk behavior toward some patients
compassionate-staffgentle-with-animalsknowledgeable-vetscaring-bedside-mannerfriendly-front-deskthorough-examsfollow-up-careexpensivepoor-communication
Best for: Pet owners seeking gentle, unhurried exams and detailed explanations of care plans.
Think twice if: Ask about side effects of any prescribed medication and request written wound care instructions; follow up quickly if your pet's condition worsens.

Strengths

  • staff remember patients and keep polaroid records
  • vets explain treatment options and costs step by step
  • handles vet-reactive dogs with measurable calm
  • same-day or quick appointment availability

Worth knowing

  • Named staff members consistently praised: Dr. Johnson, Dr. Robb, Dr. Todd, Amanda, Shannon, Yesi, Jess, Tess, Maddie
  • Maintains polaroid book of patients going back to the clinic's first ever patient
  • Provides written aftercare summaries with personal touches
  • One documented case of gabapentin prescribed without clear communication of vomiting/diarrhea side effects
  • One case of wound wrapped instead of aired, causing bacterial infection
  • Delayed response to owner concerns until bad review was posted

What reviews say by service

General & Wellness Veterinary Care
Exams praised for clear explanation of findings, though one owner reported inadequate side-effect counseling for prescribed medication.
Veterinary Surgery
One critical account of post-operative wound care error (wrapping instead of airing) that caused infection.
Veterinary Dentistry
No reviews specifically mention dental procedures.
Low-Cost / Affordable Vet Care
Multiple reviewers call pricing high relative to the low-cost category; insurance reimbursement helps offset costs.

How it compares

  • Rated 4.8 against a 4.57 average across the 62 low-cost / affordable vet care businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 85
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
254
4
4
3
2
2
1
1
11

Common questions

How quickly can I get an appointment?
One reviewer was able to get in quickly; another praised the clinic for scheduling fast. Exact wait times vary.
Does the clinic have a pet portal?
Yes, Chewy's app and pet portal keep all pet records and prescription refills in one place with customer service support.
Is this clinic truly low-cost?
Multiple reviewers note pricing feels high despite the low-cost label. Insurance reimbursement helps some owners manage costs.
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Last updated 2026-07-08