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CityVet | Capitol Hill Veterinary Clinic & Urgent Care

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 472 Google reviews · How we rank ›

4.4(472) 76 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
CityVet | Capitol Hill Veterinary Clinic & Urgent Care
Services
General & Wellness Veterinary Care, Veterinary Dentistry, Veterinary Surgery
Reviews
472

What recent reviews say

Most visitors praise the staff warmth and Dr. Osburn and Dr. Perez for thoughtful care-especially managing anxious pets and making end-of-life moments dignified. Appointments run on time and follow-up calls are common. However, reviewers report pricing confusion: a "free first exam" promotion was not honored, rates jumped unexpectedly, and some felt pushed toward expensive treatments without cheaper options mentioned. One reviewer questioned whether medication choices prioritized cost over the animal's best interests.

The clinic bills itself as affordable, and one long-term customer affirmed lower prices and transparent choices. Another felt the opposite. Billing practices and promotion clarity remain the friction points that complicate an otherwise warm reputation.

Praised for
  • compassionate end-of-life care
  • timely appointments and schedule
  • knowledgeable named veterinarians (Dr. Perez, Dr. Osburn)
  • good with anxious pets
  • follow-up calls after appointments
  • honest pricing discussion without pressure
Watch-outs
  • billing confusion and sudden price increases
  • misleading advertising (free first exam promotion)
  • inconsistent pricing structure
  • poor medication choices without offering alternatives
  • handling of fearful cats
compassionate-staffgentle-with-animalsknowledgeable-vetscaring-bedside-mannerfollow-up-careexpensivebilling-issuesfriendly-front-deskgood-with-anxious-pets
Best for: Families with anxious or difficult pets needing attentive, timely care and compassionate euthanasia services.
Think twice if: Ask about pricing upfront and verify promotional offers directly with CityVet, not just third-party sites like Petszel.

Strengths

  • timely appointment scheduling
  • named vets known for animal compassion (Dr. Osburn, Dr. Perez)
  • thoughtful end-of-life and cremation services
  • follow-up phone calls after visits

Worth knowing

  • Dr. Osburn diagnosed chronic illness in elderly cat, improved bloodwork and quality of life after one year
  • Staff (Vet Tech Oakleigh, front desk Oliver named) call next day after appointments to check on pets
  • Long-term customer (4 years) reports staff are exceptionally kind and trained
  • Clinic keeps appointment times consistently
  • Pre-dosed antibiotic tubes are marked clearly
  • Cremation services offered with plan options

What reviews say by service

General & Wellness Veterinary Care
Long-term customers praise affordable pricing and honest options; new patients report sudden price increases and billing confusion on check-ups.
Veterinary Surgery
Spay and neuter services listed; no detailed review evidence.
Veterinary Dentistry
Ingrown nail removal and trimming praised for gentle handling of scared cats.
Emergency & Urgent Care
One reviewer grateful for being seen after hours without full appointment; unclear if this is a core service.
Exotic & Avian Vet Care
No review evidence supports this category.
Equine & Large Animal Vet
No review evidence supports this category.

How it compares

  • Rated 4.4 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 61
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
371
4
29
3
13
2
15
1
44

Common questions

Do you really honor the 'free first exam' promotion from Petszel?
Multiple reviewers were charged despite seeing the promotion. Contact CityVet directly to confirm which promotions are valid before booking.
Are appointments usually on time?
Yes. Reviewers consistently noted the clinic keeps appointment times and runs a timely schedule.
Will staff follow up after my appointment?
Yes, reviewers report vet techs and doctors call the next day to check on pets.
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Last updated 2026-07-08