Can I book an appointment online?

Yes; one reviewer noted online scheduling convenience and front desk retrieval of prior records before arrival.

Do you offer same-day emergency appointments?

Yes; multiple reviewers report being seen right at appointment time or getting same-day emergency slots, with weekend hours available.

What is the new patient discount?

Their website lists $25 OFF the first exam for new patients.

Evans East Animal Hospital

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 1,086 Google reviews · How we rank ›

4.6(1086) 84 composite score See reviews on Google ✓ Verified Publishes prices

Equine & Large Animal VetGeneral & Wellness Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet Care

Services: Equine & Large Animal Vet, General & Wellness Veterinary Care, Veterinary Dentistry
Reviews: 1086

What recent reviews say

Long-term clients and newcomers describe experienced vets who listen carefully and take time with nervous or ill animals. The practice excels at dental surgery, emergency care, and same-day scheduling. Multiple reviewers credit named staff-Dr. Cole, Dr. Gao, Dr. Trainor, Dr. Kuball-with compassion and follow-up.

However, billing disputes recur: customers report being charged twice for annual exams within weeks and facing partial refunds when errors occur. One critical case involved phone staff dismissing serious bloody stools as normal, leading to a three-day emergency hospitalization; follow-up care was minimal.

Recent shift: One critical 1-star review from two months ago (misdiagnosed inflammatory bowel disease leading to emergency hospitalization) stands against predominantly 5-star feedback. No strong trend shift evident, but this case underscores phone triage risk.

Praised for

compassionate, caring staff
thorough exams and diagnostics
gentle with anxious animals
same-day and emergency availability
knowledgeable vets
clean, welcoming facility

Watch-outs

billing confusion and overcharges
phone triage misses serious symptoms
poor follow-up after emergencies
unclear communication about exam policies

compassionate-staffgentle-with-animalsknowledgeable-vetsclean-facilitygood-with-anxious-petsemergency-availabilitycaring-bedside-mannersurgical-skillfollow-up-carebilling-issuespoor-communication

Best for: Long-time pet owners and emergency cases needing weekend or urgent care availability.

Think twice if: Verify exam charges and billing in writing upfront; get second opinions if phone staff dismisses blood or vomiting as routine.

Strengths

Same-day and emergency availability
Experienced with dental extractions and surgery
Multiple named vets known for attentiveness
30+ years of client relationships

Worth knowing

Dr. Cole coordinates specialty referrals and post-care counseling after emergencies
Vet tech Ezra and Dr. Lipkin noted for eye care and procedural gentleness
Dr. Trainor and Dr. Maybanks praised for senior and anxious pet care
Dr. Gao and Dr. Kuball cited for shared decision-making
Dental surgery with same-day medication and four-day surgical scheduling
Both locations (cat hospital and main clinic) offer coordinated care
Phone triage staff lack escalation protocol for serious gastrointestinal symptoms
Clients report bill over $10,000 reduced to $6,000 by emergency facility

What reviews say by service

General & Wellness Veterinary Care: Thorough exams and attentive follow-up praised; phone triage missed urgent red flags including bloody stools and vomiting.
Emergency & Urgent Care: Same-day or next-day emergency slots available; after-hours emergency vet referral used, though post-hospitalization follow-up was minimal.
Veterinary Dentistry: Dental extractions and cleanings completed with compassionate pre- and post-op support; customers describe reasonable pricing for surgery.
Veterinary Surgery: Surgical expertise noted; tail amputation and extraction procedures handled with thorough pre- and post-op communication.
Exotic & Avian Vet Care: Limited review evidence; one reviewer mentioned they were recommended by the Humane Society and that the practice serves varied species.
Equine & Large Animal Vet: No review evidence specific to equine or large animal care.

How it compares

Rated 4.6 against a 4.58 average across the 103 equine & large animal vet businesses listed here.
Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Our Rubric

Star rating 73

Review volume 100

Review recency 100

Review sentiment 66

Profile completeness 100

Verification 30

Rating breakdown

918

Common questions

Can I book an appointment online?: Yes; one reviewer noted online scheduling convenience and front desk retrieval of prior records before arrival.
Do you offer same-day emergency appointments?: Yes; multiple reviewers report being seen right at appointment time or getting same-day emergency slots, with weekend hours available.
What is the new patient discount?: Their website lists $25 OFF the first exam for new patients.

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