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Kipling Veterinary Hospital and Wellness Center

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 134 Google reviews · How we rank ›

4.4(134) 74 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
Kipling Veterinary Hospital and Wellness Center
Services
General & Wellness Veterinary Care, Emergency & Urgent Care, Exotic & Avian Vet Care
Reviews
134

What recent reviews say

Two veteran vets (Dr. O'Connell and Dr. MacKenzie) earn steady praise for patience and hands-on care, especially with anxious pets and complex cases like kidney disease. But recent reviews flag a split personality: front desk rudeness, billing surprises, and inconsistent clinical calls trouble many patients, while Dr. Jill and most techs stay reliable.

Recent shift: Recent negative shift: the most recent review (30 minutes ago, 3 stars) documents new communication breakdowns and inconsistent staff professionalism, suggesting service quality has slipped since early positive tenure.

Praised for
  • caring vets (Dr. MacKenzie, Dr. O'Connell, Dr. Jill)
  • gentle with nervous pets
  • kind and compassionate staff
  • thorough exams and explanations
Watch-outs
  • expensive pricing and surprise charges
  • rude front desk staff
  • poor communication and billing mix-ups
  • rushed or inconsistent care decisions
compassionate-staffgentle-with-animalsknowledgeable-vetsexpensivepoor-communicationbilling-issuescaring-bedside-manner
Best for: pet owners comfortable with higher costs who prioritize vet knowledge and animal-centered care over convenience.
Think twice if: Those sensitive to price transparency, inconsistent front-desk professionalism, or who value rapid communication should call ahead or shop around.

Strengths

  • experienced vets known by name and trusted over years
  • compassionate approach to anxious and medically complex animals
  • convenient Lakewood location with parking and nearby walking trails

Worth knowing

  • Dr. O'Connell, Dr. MacKenzie, and Dr. Jill named as standout vets
  • Front desk staff member Karol Ann noted for argumentative approach in billing disputes
  • Long-term clients (20 years) report sustained positive relationships
  • A recent urine sample and lab test cost $200 each; emergency euthanasia quoted at $150 plus meds and cremation options added to total cost at checkout

What reviews say by service

General & Wellness Veterinary Care
Praised for thorough wellness exams and compassionate handling of nervous pets; criticized for high pricing on routine visits.
Veterinary Surgery
Dental extractions and surgical care receive praise for skilled execution and post-operative kindness.
Emergency & Urgent Care
Mixed: fast intake and fluids for lost, dehydrated cat praised; delayed antibiotics for UTI/bladder infection criticized as unethical.
Exotic & Avian Vet Care
Claimed on website but no review evidence available.
Equine & Large Animal Vet
Claimed on website but no review evidence available.

How it compares

  • Rated 4.4 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 62
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
102
4
12
3
4
2
3
1
13

Common questions

Can I walk my dog nearby while I wait?
Yes. The Lakewood location sits near a lake with a 1-mile walking trail across the street and typically has free parking.
What is the euthanasia cost?
Base euthanasia is $150 without cremation or ashes returned. Euthanasia with group cremation, medications, and individual ashes return totaled $335 for one recent client.
Do they treat exotic or large animals?
Their website lists exotic and equine/large animal services, but recent reviews do not describe these treatments specifically.

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Equine & Large Animal VetGeneral & Wellness Veterinary CareEmergency & Urgent Care

Last updated 2026-07-08