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Pets R Us Aurora

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 282 Google reviews · How we rank ›

4.1(282) 71 composite score See reviews on Google ✓ Verified
Equine & Large Animal VetMobile & House-Call VetEmergency & Urgent CareExotic & Avian Vet Care
Pets R Us Aurora
Services
Equine & Large Animal Vet, Mobile & House-Call Vet, Emergency & Urgent Care
Reviews
282

What recent reviews say

Dr. Soliman's practice earns consistent praise for surgical skill, compassion, and reasonable costs, especially for complex dental and soft-tissue procedures. However, the no-contact drop-off model and unreliable phone access create friction: clients report difficulty reaching the clinic, inability to consult in person before procedures, and frustration that veterinarians listed on the website appear not to work at this location.

Praised for
  • compassionate and skilled veterinarian (Dr. Soliman)
  • thorough post-surgery follow-up and care coordination
  • gentle handling of anxious pets
  • reasonable pricing for surgical services
Watch-outs
  • no-contact policy (clients cannot enter building or meet vet in person)
  • poor phone communication and appointment-booking responsiveness
  • billing and surgical quality disputes
  • lack of transparency about staffing
compassionate-staffgentle-with-animalsknowledgeable-vetshard-to-get-appointmentpoor-communicationsurgical-skillfollow-up-caretransparent-pricing
Best for: Pet owners comfortable with drop-off care and valuing surgical expertise over in-person consultations.
Think twice if: You need to speak with the veterinarian in person before procedures or prefer phone access that is reliable and immediate.

Strengths

  • Dr. Soliman's surgical expertise and long-term client relationships
  • same-day surgical scheduling
  • blood work to guide medication dosing
  • dental extractions and oral surgery with follow-up care

Worth knowing

  • Dr. Soliman performs complex surgeries including fracture repair, spinal surgery, and cancer removal
  • Vet Tech Aaliyah recognized by clients for personal follow-up communication
  • Blood draws ordered before medication started for dosing accuracy
  • Same-day surgical scheduling available
  • Multiple follow-up calls made post-surgery to check pet recovery

What reviews say by service

Veterinary Surgery
Same-day surgical scheduling praised; one complaint of poor surgical outcome with excessive scarring.
Veterinary Dentistry
Extensive dental extractions and oral mass removal done with confidence and compassion; pricing described as reasonable.
Emergency & Urgent Care
Same-day emergency appointments available, but no-contact drop-off model frustrates clients seeking in-person medical consultation.
Exotic & Avian Vet Care
No clear evidence from reviews.
Equine & Large Animal Vet
No evidence from reviews.
Mobile & House-Call Vet
No evidence from reviews.

How it compares

  • Rated 4.1 against a 4.58 average across the 103 equine & large animal vet businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 43
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
207
4
10
3
5
2
2
1
58

Common questions

Can I come in and meet the vet in person?
No. The clinic operates on a drop-off model; clients remain in the parking lot or leave, and the vet communicates by phone.
How quickly can my pet get surgery?
Same-day surgical scheduling is available if you call early with an urgent need or checkup.
Do you answer the phone reliably?
Multiple recent reviews report difficulty reaching the clinic by phone, with some callers waiting or calling multiple times without success.

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Last updated 2026-07-08