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Sploot Veterinary Care - RiNo

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 833 Google reviews · How we rank ›

4.8(833) 82 composite score See reviews on Google ✓ Verified Publishes prices
General & Wellness Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
Sploot Veterinary Care - RiNo
Services
General & Wellness Veterinary Care, Veterinary Dentistry, Veterinary Surgery
Reviews
833

What recent reviews say

Sploot RiNo earns strong praise for compassionate, patient care with anxious pets and surgeons who communicate well throughout procedures. Staff consistently make animals comfortable and go out of their way during emergencies.

However, aggressive fee policies dominate complaints. Multiple customers report $85-$89 no-show charges, emergency visit markups disclosed only at checkout, and staff who won't waive fees even when customers call ahead or miss appointments due to genuine hardship. Communication gaps about appointment purpose and cost structure leave patients blindsided.

Praised for
  • compassionate, patient staff
  • good with anxious pets
  • surgical expertise and communication
  • emergency availability and willingness to help
  • attentive to pet comfort
Watch-outs
  • aggressive no-show and cancellation fees ($85-$89)
  • unclear phone communication about appointment type and costs
  • emergency visit charges without advance notice
  • high baseline prices compared to competitors
  • poor responsiveness to customer circumstances
compassionate-staffgentle-with-animalsknowledgeable-vetsgood-with-anxious-petsemergency-availabilitycaring-bedside-mannersurgical-skillfollow-up-careexpensivebilling-issuespoor-communicationhard-to-get-appointment
Best for: Pet owners in RiNo needing emergency care and comfortable with higher baseline costs.
Think twice if: Strict budgets or concern about unexpected emergency charges; clarify appointment purpose and full cost before visiting.

Strengths

  • Emergency access without long wait
  • surgical updates provided during procedures
  • Fear Free certified approach to anxious pets
  • same-day or next-day availability

Worth knowing

  • Dr. Mattie Newman named as attentive surgeon
  • Staff members Kortnee and Jade mentioned for supportive care
  • Fear Free certification claimed on website
  • SplootPack membership offered (website states up to $650 per year savings)
  • No-show fees charged at $85-$89
  • Emergency visit markup applied to same-day appointments without advance disclosure
  • Emergency surgery options considered (e.g., fracture repair instead of amputation)

What reviews say by service

General & Wellness Veterinary Care
Exams praised for attentiveness; criticized for high baseline pricing and aggressive no-show fees.
Veterinary Surgery
Surgeons highly praised for technical skill and communication during procedures; offered creative alternatives like fracture repair over amputation.
Emergency & Urgent Care
Next-day emergency slots readily available; fees for same-day emergency visits not disclosed until billing, frustrating customers.
Veterinary Dentistry
Dental cleanings and extractions listed; limited review evidence on pricing or outcomes.
Exotic & Avian Vet Care
Listed on website; no review evidence.
Equine & Large Animal Vet
Listed on website; no review evidence.

How it compares

  • Rated 4.8 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 86
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
782
4
3
3
5
2
8
1
35

Common questions

Can I get an appointment quickly for an urgent issue?
Yes. Reviewers report same-day or next-day emergency slots available; staff will check multiple locations if needed.
What happens if I miss an appointment?
An $85-$89 no-show fee is charged and sent to collections if unpaid within 3 days. Staff apply this even if you call ahead or cite extenuating circumstances.
What is the Fear Free approach?
Sploot uses this certification to reduce anxiety during visits; reviewers confirm staff place anxious pets in private rooms and work patiently to keep them comfortable.
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Last updated 2026-07-08