Long-term clients praise affordability and Dr. Sebunya's care, but recent reviews reveal troubling gaps: missed kidney failure diagnosis without follow-up contact, staff conflicts with customers, turned-away emergencies, and unclear consent on procedures. The hospital advertises emergency services but apparently does not reliably provide them.
Recent shift: Sentiment has deteriorated over the past year. Long-term clients (20+ years) still report loyalty, but recent reviews (past 9-12 months) document critical care failures, staff friction, and emergency refusals that were absent in earlier praise.
Loyal customers praise quick emergency response and caring treatment, with some staying 25 to 30 years. Recent visitors report rude front desk encounters and lengthy waits that undermine otherwise solid clinical care.
All Brick attracts loyal long-term clients who praise its boarding care and some vets' compassion, particularly during euthanasia. However, front desk friction, missed services, and prices that belie its low-cost positioning undermine confidence. Multiple reviewers report failed procedures, spotty callback communication, and turned-away appointments despite advance booking. The clinic lists surgery, dental, vaccines, and emergency services. Staff frustration and turnover are cited by long-time customers. One reviewer drove from Loveland for a cancelled appointment; another paid for grooming never performed and was asked to pay for a redo. A handful of five-star reviews mention Rob and the daycare crew, but newer or one-off visitors describe feeling dismissed at the desk.
Dr. Lori and Dr. Scott have built a devoted following over decades through hands-on care and deep knowledge. Their small practice divides labor (Dr. Scott with large animals and horses, Dr. Lori with dogs and cats), which creates loyalty among established clients but leaves new patients facing months-long waits. The trade-off is worth it for those who get in: anxious pets relax, emergency favors happen for regulars, and staff remember every animal's history.
Last updated 2026-07-08