
Sploot Veterinary Care - RiNo
Sploot RiNo earns strong praise for compassionate, patient care with anxious pets and surgeons who communicate well throughout procedures. Staff consistently make animals comfortable and go out of their way during emergencies. However, aggressive fee policies dominate complaints. Multiple customers report $85-$89 no-show charges, emergency visit markups disclosed only at checkout, and staff who won't waive fees even when customers call ahead or miss appointments due to genuine hardship. Communication gaps about appointment purpose and cost structure leave patients blindsided.

