Reviewers consistently praise staff warmth and fast appointment availability, with several noting vets who explain treatment plans clearly and follow up by phone. The core problem is cost: many describe unexpectedly high bills ($75 consultations, $92 medicine refills, $800 bloodwork) and inflexible payment demands. More troubling are cases where diagnosis or communication failures have had severe consequences, including a dog that died after an initial visit missed a life-threatening urinary blockage, and a cat given tablets instead of liquid medication for a toothless senior. A 4.1 rating across 327 reviews masks real division: 69% five-star but 20% one- or two-star, suggesting a clinic that works well for some but has fundamental gaps in listening and billing transparency.
Dr. Lisa Lancaster operates a house-call veterinary practice focused on acupuncture, chiropractic, laser therapy, and related pain management. Owners report noticeable improvement in older and injured pets within one or two sessions, with animals relaxing during treatment and regaining mobility.
Dr. Soliman's practice earns consistent praise for surgical skill, compassion, and reasonable costs, especially for complex dental and soft-tissue procedures. However, the no-contact drop-off model and unreliable phone access create friction: clients report difficulty reaching the clinic, inability to consult in person before procedures, and frustration that veterinarians listed on the website appear not to work at this location.
Strong clinical care from select vets-especially in specialty, emergency, and internal medicine work-but marred by steep pricing, aggressive testing recommendations, and inconsistent customer service. Some reviewers report transformative outcomes under doctors like Mason, Malishkin, and Emch; others describe being charged significantly more than competitor quotes for identical or simpler procedures, left waiting hours without updates, or pressured into expensive diagnostics. Billing errors and mishandled payment arrangements have left long-time clients without refunds. The hospital shines when the clinical team takes time to listen and plan carefully; it stumbles on transparency, operational efficiency, and treating cost-conscious or elderly clients with the same dignity afforded wealthier ones. Named vets praised: Dr. Mason (Internal Medicine), Dr. Malishkin (ER), Dr. Oliver, Dr. Fitzgerald, Dr. Raj, Dr. Yeager, Dr. Emch, Dr. Erin Miller, Drs. Millar, Giannasi, Deitschel. A minority of appointments feel rushed or dismissive, and several accounts suggest the facility uses insurance coverage as a trigger to recommend higher-cost procedures. Emergency care quality is inconsistent: some patients receive close, compassionate attention; others endure multi-hour waits in a poorly air-conditioned intensive care room.
Last updated 2026-07-08