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Banfield Pet Hospital

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 458 Google reviews · How we rank ›

3.8(458) 65 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
Banfield Pet Hospital
Services
General & Wellness Veterinary Care, Emergency & Urgent Care, Exotic & Avian Vet Care
Reviews
458

What recent reviews say

Banfield draws strong loyalty from some clients who praise staff compassion and willingness to accommodate urgent needs, particularly groomer Taryn and Dr. Barnhart. However, a substantial portion report chronic frustration: hour-long waits for scheduled appointments, misleading pricing on wellness plans, and instances where radiologists missed masses later found by emergency vets, leaving pets and owners devastated.

The company model itself generates friction. Reviewers describe being sold imaging they did not need, forced into drop-off appointments causing pet anxiety, and difficulty reaching supervisors on billing disputes. Some have watched service quality decline over years of membership. When individual vets and techs connect with an owner, the experience shines; when the system fails, the human cost runs deep.

Praised for
  • compassionate and knowledgeable staff
  • gentle handling of pets
  • willing to squeeze in sick visits
  • fair pricing on some services
Watch-outs
  • long wait times and scheduling headaches
  • upselling and misleading wellness programs
  • inconsistent vet quality across visits
  • diagnostic oversights leading to missed conditions
compassionate-staffgentle-with-animalsknowledgeable-vetslong-wait-timesexpensiverushed-appointmentspoor-communicationcaring-bedside-mannerbilling-issueshard-to-get-appointmentthorough-exams
Best for: Owners who have found a consistent vet here and value convenience and willingness to fit in urgent visits.
Think twice if: Wait times regularly exceed an hour; wellness plans often cost more than alternatives and push additional paid services; diagnostic accuracy varies widely among vets on staff.

Strengths

  • Staff who treat pets like their own
  • Dr. Barnhart delivers thorough, kind care
  • Accessible for urgent same-day visits when possible
  • Groomer Taryn has a gentle touch with anxious pets

Worth knowing

  • Dr. Barnhart praised for thorough and kind approach
  • Groomer Taryn specializes in handling anxious cats and small dogs
  • Wellness plan spaying cost reviewers double that of competing local clinics
  • One reviewer saw a different vet nearly every visit despite membership
  • Health certificate consultation failed to meet CDC standards despite owner research

What reviews say by service

General & Wellness Veterinary Care
Staff warmth and individual vet skill highly variable; Dr. Barnhart thorough and attentive, but inconsistent provider assignment frustrates long-term members.
Veterinary Surgery
Spaying offered but reviewers report costs significantly higher than independent local vets.
Emergency & Urgent Care
Willing to squeeze in sick visits when possible, but one reviewer's emergency referral revealed critical diagnostic failure in prior X-ray reading.

How it compares

  • Rated 3.8 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 23
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
256
4
65
3
33
2
19
1
85

Common questions

What happens if I need an appointment urgently?
Banfield has sometimes squeezed in sick-day visits, but scheduling is described as difficult and drop-off appointments may be required.
How much does the wellness plan cost compared to paying per visit?
One reviewer reported spaying under the plan cost double what a local vet charged for a larger breed. Reviewers note many 'free' services are designed to push additional paid imaging and diagnostics.
Will I see the same vet each visit?
No; reviewers report seeing different vets nearly every visit despite being Banfield members for years, which frustrates continuity of care.
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Last updated 2026-07-08