Nearly all recent visits see attentive care and warm staff who explain procedures and follow up in writing. One grievous complaint alleges a fatal medication overdose a day after diagnosis, with no acknowledgment or response in reviews; the pattern of five-star praise sits against that single, serious allegation.
Recent shift: One fatal medication dosing allegation posted a day ago represents a sharp negative shift against otherwise consistent five-star reviews spanning months.</shifts> </invoke>
Most visits bring thorough exams, clear cost breakdowns, and vets who take time with anxious or complex cases. One recent reviewer noted a shift after corporate acquisition: duplicate testing, rotating vets, and aggressive upselling now undermine the care quality that made this clinic known for fairness.
97% five-star ratings across 32 reviews reflect consistent praise for a team of skilled equine vets who arrive on time, handle emergencies around the clock, and explain things clearly. Staff like Shane, Dr. Baird, Dr. Brock, and Dr. Baer build deep trust with horse owners over years, balancing routine care with complex cases and difficult moments with grace.
Banfield draws strong loyalty from some clients who praise staff compassion and willingness to accommodate urgent needs, particularly groomer Taryn and Dr. Barnhart. However, a substantial portion report chronic frustration: hour-long waits for scheduled appointments, misleading pricing on wellness plans, and instances where radiologists missed masses later found by emergency vets, leaving pets and owners devastated. The company model itself generates friction. Reviewers describe being sold imaging they did not need, forced into drop-off appointments causing pet anxiety, and difficulty reaching supervisors on billing disputes. Some have watched service quality decline over years of membership. When individual vets and techs connect with an owner, the experience shines; when the system fails, the human cost runs deep.
Last updated 2026-07-08