Staff earn genuine loyalty from owners who travel hours for care. Vets like Ruoff and Guerrera repair complex surgical cases (hernia, cyst removal) with meticulous attention; bird and rabbit specialists command trust. Emergency intake is compassionate even for animals without owners. Staff text updates after hours and demonstrate medication techniques in the lobby. Cherry financing removes cost barriers. A few owners report medication refusals despite prior diagnoses, and one avian case lacked bandaging and upfront exam explanation.
Reviewers consistently praise how staff handle nervous owners and teenage pet keepers. Techs communicate seamlessly during appointments. Education about care is thorough. Wait times occasionally stretch long. Named staff (Dr. Kelsey Lykins, Dr. Ruoff, Dr. Guerrera, Dr. Fitzgerald, Maddi) appear repeatedly in glowing accounts. Small mammals, reptiles, birds, and rabbits all feature prominently in reviews.
Nearly all reviewers praise staff patience, especially with nervous pets, and cite long relationships spanning years. One significant complaint describes inadequate disclosure of a senior dog's heart failure severity and end-of-life options, leading to unexpected death hours after discharge and the owner's lasting distress despite a partial refund.
Most visits yield reassurance and skilled, empathetic care that feels unhurried even in crises. Staff explain procedures plainly, remember returning clients by name, and stay present through difficult moments like euthanasia. One recent visit involved long intervals between checks and unexplained departures from the exam room, raising doubts about whether promised treatment was completed. The facility offers 24-hour emergency response, diagnostic imaging, and surgical capability for trauma and acute illness. Named vets include Drs. Bueck, Park, Mancino, Mendola, and Benavitz. Vet techs like Geoff and Ben are noted for bedside manner. Some reviewers call costs reasonable for an ER; one paid $1,147 for diagnostics that confirmed a tumor, another received a referral to a low-cost clinic when funds were tight.
Gentle Touch earns strong praise for staff warmth and compassionate care. Reviewers consistently report thorough exams, clear explanations, and genuine concern for their pets' comfort, particularly with anxious animals and during end-of-life visits. They remembered birthdays and sent sympathy cards. The main friction point is pricing. Several reviewers note fees climb unexpectedly and feel high compared to peers, though others found costs reasonable for the quality. One long-term client raised serious allegations about negligence and how the clinic responds to criticism, though this remains contested in the review thread.
Last updated 2026-07-08