Gentle Touch earns strong praise for staff warmth and compassionate care. Reviewers consistently report thorough exams, clear explanations, and genuine concern for their pets' comfort, particularly with anxious animals and during end-of-life visits. They remembered birthdays and sent sympathy cards.
The main friction point is pricing. Several reviewers note fees climb unexpectedly and feel high compared to peers, though others found costs reasonable for the quality. One long-term client raised serious allegations about negligence and how the clinic responds to criticism, though this remains contested in the review thread.
Staff and vets earn strong loyalty by combining genuine care with detailed medical attention. Most reviewers return for years, praising named doctors like Ryan, Crawford, and Belen. The Care Club enrollment appeals to many, though long wait times and billing surprises frustrate some.
Staff earn genuine loyalty from owners who travel hours for care. Vets like Ruoff and Guerrera repair complex surgical cases (hernia, cyst removal) with meticulous attention; bird and rabbit specialists command trust. Emergency intake is compassionate even for animals without owners. Staff text updates after hours and demonstrate medication techniques in the lobby. Cherry financing removes cost barriers. A few owners report medication refusals despite prior diagnoses, and one avian case lacked bandaging and upfront exam explanation. Reviewers consistently praise how staff handle nervous owners and teenage pet keepers. Techs communicate seamlessly during appointments. Education about care is thorough. Wait times occasionally stretch long. Named staff (Dr. Kelsey Lykins, Dr. Ruoff, Dr. Guerrera, Dr. Fitzgerald, Maddi) appear repeatedly in glowing accounts. Small mammals, reptiles, birds, and rabbits all feature prominently in reviews.
Many owners love the anesthesia-free approach and report sparkling results at a fraction of vet clinic costs. Staff like Dr. Kaci, Tina, Emily, and senior technician Tori earn consistent praise for gentleness and professionalism. However, some reviewers found the operation cramped (housed in a grooming shop back room), the front desk occasionally curt, and pricing flat regardless of dog size or tooth count. The core tension: cosmetic cleaning without anesthesia cannot detect disease or reach beneath the gum line, a limit critics argue should be clearer upfront.
Last updated 2026-07-08