Most visits leave owners grateful for kind staff, attentive vets who explain findings clearly, and willingness to work within tight budgets. But recent cases show communication lapses during urgent diagnostic waits, delayed responses to customer messages, and administrative errors post-euthanasia that went unaddressed for weeks.
Recent shift: One significant recent complaint (1 month ago) about communication failures during urgent pre-surgical diagnostic work contrasts sharply with the business's established reputation for compassion, suggesting possible system strain or staffing changes affecting response times.
Staff and vets are consistently praised for gentleness, knowledge, and treating pets like family, with several reviewers citing affordability as a key draw. A serious misreading of X-rays sent one cat to emergency care at added cost, and scheduling times sometimes don't match booking confirmations, so expect to arrive early.
Dr. Soliman's practice earns consistent praise for surgical skill, compassion, and reasonable costs, especially for complex dental and soft-tissue procedures. However, the no-contact drop-off model and unreliable phone access create friction: clients report difficulty reaching the clinic, inability to consult in person before procedures, and frustration that veterinarians listed on the website appear not to work at this location.
Most clients credit Broadview's front desk staff and reasonable pricing for keeping them loyal through multi-decade relationships. However, a persistent subset reports one or more vets as rushed, dismissive, or indifferent to anxious pets, and recent medication price hikes have raised transparency concerns among long-time customers. The clinic handles emergencies competently (rock ingestion surgery same-day) and earns consistent praise for technician warmth. Staff turnover and vet availability have tightened recently; online scheduling is smooth when appointments exist, but front desk errors and waits can frustrate those with confirmed bookings.
Last updated 2026-07-08