Long-standing neighborhood clinic where staff remember regular clients and vets sit on the ground to calm anxious dogs. Reviewers across a decade emphasize trust, transparent recommendations without upselling, and genuine kindness through end-of-life care and surgical recovery.
Drs Barr, Theissen, Hedlin, Howard, and Koster lead exams grounded in listening; techs like Brianna and Toya excel at pet handling and owner communication. One recent complaint flags private equity ownership and opaque pricing, but most cite affordable fees relative to quality.
Recent shift: Private equity ownership (JAB Holdings) flagged in one 1-star review one day ago as a reason for opacity and high fees; this marks a shift from the clinic's long-standing local reputation. Most other recent reviews remain uniformly positive, but this signals a growing concern among some clients.
Review evidence is limited (no individual review text available). The practice lists dental and surgical services alongside general care; their website claims AAHA accreditation, Cat Friendly Practice certification, and operation since 1999.
The shelter and clinic attracts strong loyalty from many adopters and has earned recognition for its low-cost spay/neuter services and commitment to special-needs animals. However, recent veterinary staff changes have prompted serious complaints about diagnostic errors, dismissive bedside manner, and failures to catch critical health issues. Some reviews raise concerns about the shelter's adoption vetting process and record management, suggesting potential gaps between the nonprofit's mission and day-to-day operations.
Many clients experience compassionate, skilled care at True Companions, especially from Dr. O'Brien, and praise the clinic's affordable pricing. However, serious gaps between clinical and front-office service leave some customers frustrated by repeated prescription mix-ups, contradictory phone advice, and inconsistent handling of anxious animals. The clinic lists spay/neuter and vaccinations as core services, with pricing that matches their low-cost positioning (exams $50, dog neuter $196–$258, cat spay $166). Recent reviews suggest management changes have improved some interactions, though certain staff members continue to be impatient with nervous or reactive pets.
Last updated 2026-07-08