Reviewers consistently praise individual vets like Dr. Brownlee and Dr. Kinneman for genuine care and knowledge, with staff creating a warm environment. However, serious failures in diagnostics, urgent-care refusal near closing time, and poor communication after negative outcomes have damaged trust for some families, particularly around mass assessment and post-appointment follow-up.
Most five-star reviews highlight specific vet names and personal touches (handwritten notes, post-surgery comfort care). The CareClub membership draws mixed reactions on value. Low-star reviews centre on misdiagnosed lumps that delayed cancer detection and insensitive handling when addressing mistakes.
Most appointments feel unhurried and compassionate. Dr. Caldwell and the team excel at calming anxious dogs, spend real time with each pet, and explain care options clearly. Non-anesthetic dental cleanings draw praise for cost-effectiveness and gentle handling. A few visitors faced dismissive desk staff during emotional moments and reported expired medications not refunded.
Reviewers consistently report warm, patient care and quick access to appointments. Staff make nervous pets feel safe, vets explain options without pressure, and pricing stays reasonable even for complex cases like emergency visits and bloodwork. Dr. Daughtry and named staff (Mary, Jess, Holland, Forest) earned specific praise for attentiveness. However, two recent reviews detail a conflict with the owner over appointment handling and alleged dismissiveness, raising questions about how the practice manages client communication under stress. The clinic handles general care, surgery, dentistry with radiographs, and emergency services across metro Denver areas. Their solo-vet model means familiarity, but two one-star reviews highlight friction when disputes arise, suggesting accountability may be inconsistent with the otherwise excellent track record.
Most visits deliver skilled, unhurried care from vets who explain findings clearly and staff who treat pets like family. Dr. Converse and Dr. Jaynes are consistently praised for diagnostic acumen and calm handling of anxious animals. However, two recent reviews cite phone responsiveness gaps and conflicting information from receptionists about availability, particularly during surgery days. The practice handles routine wellness, complex surgeries, and urgent diagnostics in-house with ultrasound and X-ray. Pricing is described as fair relative to the expertise offered. Pet parents report confidence in care decisions and genuine relationship-building across repeat visits.
Last updated 2026-07-08