Sploot Veterinary Care - Highlands
Staff greet emergencies with genuine warmth and speed, explaining findings clearly and following up with photos and text updates. Most pet owners describe relief and trust. One long-standing client, however, reports a pattern of scheduling splits to force repeat visits and withholding medication approval, describing the practice as profit-driven rather than care-centered. The Highlands location advertises Fear Free training and upfront cost estimates. Named staff (Dr. Steine, Dr. Nicholls, Allison, Anika G, Dr. Lenahen, Melody, Katie) earned repeated praise for surgical skill and emotional support. Yet the single one-star account suggests systematic design to extract fees, including refusal of routine anal gland care until a pricier wellness exam was paid.
