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Sploot Veterinary Care - Highlands

Updated 2026-07-08 · 1,063 reviewed · 177 listed · Scored from 1,613 Google reviews · How we rank ›

4.8(1613) 86 composite score See reviews on Google ✓ Verified Publishes prices
General & Wellness Veterinary CareLow-Cost / Affordable Vet CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet CareEquine & Large Animal Vet
Sploot Veterinary Care - Highlands
Services
General & Wellness Veterinary Care, Low-Cost / Affordable Vet Care, Veterinary Dentistry
Reviews
1613

What recent reviews say

Staff greet emergencies with genuine warmth and speed, explaining findings clearly and following up with photos and text updates. Most pet owners describe relief and trust. One long-standing client, however, reports a pattern of scheduling splits to force repeat visits and withholding medication approval, describing the practice as profit-driven rather than care-centered.

The Highlands location advertises Fear Free training and upfront cost estimates. Named staff (Dr. Steine, Dr. Nicholls, Allison, Anika G, Dr. Lenahen, Melody, Katie) earned repeated praise for surgical skill and emotional support. Yet the single one-star account suggests systematic design to extract fees, including refusal of routine anal gland care until a pricier wellness exam was paid.

Praised for
  • compassionate, attentive staff
  • thorough explanations without rushing
  • same-day emergency access
  • follow-up care and communication
  • flexible with budgets
Watch-outs
  • high prices relative to care
  • appears profit-driven rather than pet-focused
  • inconsistent veterinarian continuity
  • approval delays for prescriptions
  • unnecessary repeat visits to increase revenue
compassionate-staffgentle-with-animalsknowledgeable-vetsexpensivecaring-bedside-mannergood-with-anxious-petsfollow-up-caresurgical-skillemergency-availabilitytransparent-pricingclean-facility
Best for: Pet owners who prioritize rapid emergency access and warm bedside manner, and value follow-up communication.
Think twice if: Long-term clients report scheduling practices that force repeat paid visits and withhold approvals; ask about visit necessity upfront.

Strengths

  • Same-day emergency appointments
  • Follow-up communication via text and phone calls
  • Upfront cost estimates before procedures
  • Named veterinarians with continuity focus

Worth knowing

  • Dr. Steine praised for thorough exams and answering questions without rushing
  • Dr. Nicholls and nurse Anika G noted for laparoscopic spay and gastropexy procedure communication
  • Staff send text photos during procedures and follow-up calls after visits
  • Fear Free certified (claimed on website)
  • Upfront cost estimates given before procedures

What reviews say by service

Emergency & Urgent Care
Multiple reviewers praised same-day access and calm handling during urgent situations; one praised budget flexibility.
Veterinary Surgery
Laparoscopic spay and gastropexy performed with clear communication during procedure and at pickup.
General & Wellness Veterinary Care
Thorough exams and explanation of preventive care without rushing; one concern raised about unnecessary nurse-visit scheduling.
Veterinary Dentistry
Anal gland expression (routine) withheld pending paid wellness exam; isolated complaint but specific to service access.

How it compares

  • Rated 4.8 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 86
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
1496
4
17
3
8
2
17
1
75

Common questions

How quickly can I get an emergency appointment?
Yes; reviewers report same-day urgent appointments. One noted accommodating a 'very last minute appointment.'
Do you call or text after my pet's visit?
Yes; staff send text messages with follow-up care instructions after visits and photos during procedures.
Is there a first appointment discount?
New members get $50 off the first appointment, according to their website.
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Last updated 2026-07-08