Long-term clients and those seeking budget-friendly care praise Hermosa for affordability and empathetic euthanasia services, with several noting life-saving surgery at costs that made decisions possible. Multiple recent visitors report 30+ minute waits despite scheduled appointments, combined with staff that can feel rushed or dismissive when answering questions, creating friction that undermines the clinic's reputation even among those who value its low costs.
The clinic handles complex cases-orthopedic surgery, pregnancy care, diagnostic imaging-and their website lists services spanning preventative care through euthanasia. However, newer clients report inconsistent communication from vets and assistants, and at least one family cited poor sanitation during a C-section procedure and switched to another clinic, saving $1800 on the same surgery elsewhere.
Recent shift: Over the past 3-5 months, complaint frequency about wait times and staff professionalism has increased; positive reviews still cite affordability and surgical outcomes, but newer clients are more likely to encounter scheduling friction and rushed interactions.
Every recent reviewer praises how staff calm nervous pets and deliver thorough exams without rushing. Owners value transparent pricing, same-day Saturday slots, and follow-up communication that feels personal rather than corporate.
Staff greet emergencies with genuine warmth and speed, explaining findings clearly and following up with photos and text updates. Most pet owners describe relief and trust. One long-standing client, however, reports a pattern of scheduling splits to force repeat visits and withholding medication approval, describing the practice as profit-driven rather than care-centered. The Highlands location advertises Fear Free training and upfront cost estimates. Named staff (Dr. Steine, Dr. Nicholls, Allison, Anika G, Dr. Lenahen, Melody, Katie) earned repeated praise for surgical skill and emotional support. Yet the single one-star account suggests systematic design to extract fees, including refusal of routine anal gland care until a pricier wellness exam was paid.
Guardian Angel offers low-cost spay/neuter and emergency surgery in South Westminster with strong staff compassion and quick after-hours response. Pricing is genuinely affordable, but reviewers warn that final bills sometimes exceed expectations due to unclear upfront communication and ancillary charges not always disclosed.
Last updated 2026-07-08